Frequently Asked Questions – FAQ

Is counseling confidential?

How long should I continue counseling?

Do you do home visits?

Can I pay for just one session and then convert that to a prepaid consultation plan later by paying more money later to make up the difference?

If I pay for a prepaid Consultation Plan A and later on decide I need more sessions, can I then pay more to extend to a Plan B, for example?

Do pre-paid plans expire?

Do you charge for cancellation of an appointment?

Do you charge more for the session if my partner attends with me?

Do you charge for phone calls?

Do you charge for report writing?

If I am on a prepaid plan and don’t use all the sessions, can I get a refund?

If I am on a prepaid plan and don’t use all the sessions, can I donate the balance to a friend?

Can I claim the fees I pay for counseling on my medical insurance?

Who benefits most from email counseling?

How does email counseling actually help?

Is email counseling confidential?

Is there legal support if something goes wrong?

Is counselling confidential?

Gosling International (Goslings) is committed to protecting your privacy and security of your personal data. All consultations will be conducted in a professional manner where privacy and confidentiality are assured. Please review our Professional Statement.

How long should I continue counseling?

Every case is different. Some people will only need one or two sessions with the counselor.  Others may see a counselor on an ongoing basis.

Do you do home visits?

Yes. There is an additional charge of AUD$90 for a home visit, over and above the counseling charge to cover travelling time and transport costs to and from your home.

Can I pay for just one session and then convert that to a prepaid consultation plan later by paying more money later to make up the difference?

Generally, no. Once you have attended your first session, established a rapport with your counselor, and learned how Goslings can assist you, you will be in a good position to choose whether you want to pay at our standard rate or buy one of our prepaid emotional leadership consultation plans. If you purchase a prepaid plan at your first session, that session will be charged at the plan rate, otherwise we will charge you at our standard rate.

If I pay for a prepaid Counselling Plan A and later on decide I need more sessions, can I then pay more to extend to a Plan B, for example?

No, once you have purchased a prepaid plan, you cannot upgrade it to another plan.

Do pre-paid plans expire?

Yes. Pre-paid plans expire two years after they are paid. If you think you may not require your unused plan, you may request a refund before the expiry date. Refunds are calculated as set out in our Agreement.

Do you charge for cancellation of an appointment?

No. The only time we charge is if you have a scheduled appointment but do not attend (DNA) at the agreed time. Goslings will wait 15 minutes before attending to something else and you agree to pay for a 15-minute consultation at the agreed rate. PROVIDED ALWAYS that should there be good reason for your non-attendance, and you advise Goslings of your inability to attend an appointment at least two hours before the agreed time, no fee will be charged.

Do you charge more for the session if my partner attends with me?

No. You pay for the counselor’s time regardless of how many attend the session. Sometimes four or five people may attend a family session.

Do you charge for phone calls?
Goslings will provide up to 10 minutes of telephone consultations free of charge as part of our service to you. You agree to pay the full consultation fee, including the initial 10 minutes, at the standard or plan rate per hour pro rata for hours used or part thereof for telephone consultations that exceed 10 minutes duration.

Do you charge forreport writing?
Yes. Report writing is charged for the time taken to write the report at our standard or plan rate.

If I am on a prepaid plan and don’t use all the sessions, can I get a refund?

Yes. Where a refund of a prepaid Consultation Plan is requested, consultations completed under any plan will be charged at the standard rate per hour and the balance of the plan refunded by Gosling International cheque in Australian AUD$s made payable to the name appearing on the cheque or credit card voucher and mailed to the last advised postal address.

If I am on a prepaid plan and don’t use all the sessions, can Idonate the balance to a friend?

Provided we have written authority from you, we allow your friend to use the balance of your plan hours. The session will be invoiced to your account.

Can I claim the fees I pay for counseling on my medical insurance?

In most cases, no. Do check with your insurance company prior to starting counseling with Gosling International to see if they will accept claims for charges by our counselors.

Who benefits most from email counseling?

Email counseling benefits people who:

  • want anonymity
  • live at a distance from the counseling center
  • do not have time to go to a face-to-face session
  • do not want to be tied to a specific appointment time
  • find it easier to prepare thoughts in written words rather than speaking
  • can’t sleep at night and need to communicate their thoughts to a counselor before settling down

How does email counseling actually help?
Like face-to-face counseling, email counseling provides an opportunity to be heard and understood without judgement. A person can gain insights into his/her individual situation through interactions with the counselor. Often a relationship develops between an individual and his/her counselor, whether by e-mail or chat room, and a client feels safe to disclose additional troubling issues that may be causing distress. This often leads to increased self-awareness and the clients taking more control of their lives.

Is email counseling confidential?

Goslings uses PayPal as it’s electronic commerce Payment Service Provider (PSP) to transmit your payment and credit card information. Regular email correspondence on the Internet are generally safe. As a guide, you may compromise your privacy if

  • someone gains unauthorised access to your computer
  • you print out email counseling correspondence and someone finds and reads it
  • you accidentally misdirect your email
  • your email is intercepted by a computer hacker

Gosling International cannot be held responsible for breaches of confidentiality by the client, or by unknown parties, such as, computer hackers, or by technical difficulties or loss of data caused by computer errors or server “crashes”.

Is there legal support if something goes wrong?
This website is owned and administered by Gosling International (ABN:28-219-744-700) registered under the Australian Securities & Investments Commission – ASIC. All counseling is conducted under the laws of Australia and all disputes come under the jurisdiction of the courts of Australia.

All minors, that is, a person under 18 years of age, must have parental or guardian consent to conduct counseling.By your acceptance of Gosling International’s terms and conditions it is understood that you are not a minor or have parental or guardian consent to receive counseling.

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